v-consult – Happy patients

Who is v-consult - Wychall?

  • A GP surgery in South Birmingham

What did v-consult - Wychall need?

  • Cancellation of face to face appointments
  • The long waiting period to get through the phone
  • Additional pressure on admin staff to triage manually
  • Post COVID-19 backlog of patients trying to access GP services.

What did we do?

  • Implementation of our virtual consultation solution (v-Consult)
  • Staff training
  • Communicated new ways of interacting
  • Setting expectations

How did this help v-consult - Wychall?

  • Happy patients as they don’t have to wait for call to pick up

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