Improve GP Services with a Total Triaging Online Consultation Tool
General practice is under pressure. Rising patient numbers and growing admin tasks make it harder for teams to cope. A total triaging online consultation tool can help streamline demand, prioritise care, and reduce clinician burnout.
Tools like v-Consult and TriVice support digital-first care, offering smart, structured ways to triage clinical and administrative requests.
What Is a Total Triaging Online Consultation Tool?
A total triaging online consultation tool is a digital system used to manage every incoming request in general practice. These tools capture the reason for contact, assess urgency using clinical rules or AI, and assign the request to the most appropriate team member. Instead of GPs being the default for every issue, the tool may:
- Send routine queries to a pharmacist or receptionist
- Escalate urgent symptoms to the duty doctor
- Offer instant advice for common conditions
This approach improves safety, saves time, and makes best use of all staff.
How v-Consult Enables Structured, Digital Triage
Built for EMIS, SystmOne, and the NHS App
v-Consult is a total triaging online consultation tool that integrates with EMIS and SystmOne, and supports the NHS App. Patients can submit requests online, 24/7. Staff can view, prioritise, and manage them easily from one screen.
It supports:
- Self-booking of appointments
- Smart messaging with patients
- Clinical questionnaires with SNOMED codes
- Automatic categorisation into green/amber/red
Reducing Admin with AI
v-Consult uses artificial intelligence to detect red flags, generate follow-up questions, and suggest the right action. Green-rated requests may be resolved with advice. Amber cases go to ACPs or ANPs. Red cases alert the GP.
Integrated with NHS Systems
v-Consult is fully integrated with EMIS, SystmOne, and the NHS GP Connect platform. This ensures smooth data flow and visibility within existing clinical systems.
How TriVice Supports Specialist Triage and Advice
TriVice complements v-Consult by managing referrals to hospital or community care. It acts as a digital gateway between GPs and consultants. Incoming referrals are reviewed using built-in pathways, AI, and clinician input. TriVice can:
- Route referrals to the right specialty
- Provide advice and guidance back to the GP
- Return the patient to primary care when appropriate
This reduces unnecessary referrals and speeds up patient care..
Benefits of a Total Triaging Online Consultation Tool
For Practices
- Reduces admin burden by up to 40%
- Improves capacity planning and workflow
- Helps non-GP staff handle appropriate tasks
For Patients
- Easier access to care, anytime
- Clearer communication
- Shorter wait times for answers
Therefore, practices that adopt these tools often see higher satisfaction from both staff and patients. Here is a short case study from the College Green Medical Practice.
Why Every GP Practice Needs One
A total triaging online consultation tool is more than just a tech upgrade—it’s a pathway to modern, efficient care. With tools like v-Consult and TriVice, practices can safely manage demand, reduce stress, and focus on patients who truly need medical input. For modern practices, adopting a triaging tool is a step toward better care, improved efficiency, and a more sustainable primary care system.
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