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Category: Primary Care

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GP practice using a digital triaging tool on screen
Categories Article, News, Primary Care

Revolutionising Primary Care with a Total Triaging Online Consultation Tool

Improve GP Services with a Total Triaging Online Consultation Tool

General practice is under pressure. Rising patient numbers and growing admin tasks make it harder for teams to cope. A total triaging online consultation tool can help streamline demand, prioritise care, and reduce clinician burnout.

Tools like v-Consult and TriVice support digital-first care, offering smart, structured ways to triage clinical and administrative requests.

What Is a Total Triaging Online Consultation Tool?

A total triaging online consultation tool is a digital system used to manage every incoming request in general practice. These tools capture the reason for contact, assess urgency using clinical rules or AI, and assign the request to the most appropriate team member. Instead of GPs being the default for every issue, the tool may:

  • Send routine queries to a pharmacist or receptionist
  • Escalate urgent symptoms to the duty doctor
  • Offer instant advice for common conditions

This approach improves safety, saves time, and makes best use of all staff.

How v-Consult Enables Structured, Digital Triage

Built for EMIS, SystmOne, and the NHS App

v-Consult is a total triaging online consultation tool that integrates with EMIS and SystmOne, and supports the NHS App. Patients can submit requests online, 24/7. Staff can view, prioritise, and manage them easily from one screen.

It supports:

  • Self-booking of appointments
  • Smart messaging with patients
  • Clinical questionnaires with SNOMED codes
  • Automatic categorisation into green/amber/red

Reducing Admin with AI

v-Consult uses artificial intelligence to detect red flags, generate follow-up questions, and suggest the right action. Green-rated requests may be resolved with advice. Amber cases go to ACPs or ANPs. Red cases alert the GP.

AI-based triaging interface for online consultation

Integrated with NHS Systems

v-Consult is fully integrated with EMIS, SystmOne, and the NHS GP Connect platform. This ensures smooth data flow and visibility within existing clinical systems.

How TriVice Supports Specialist Triage and Advice

TriVice complements v-Consult by managing referrals to hospital or community care. It acts as a digital gateway between GPs and consultants. Incoming referrals are reviewed using built-in pathways, AI, and clinician input. TriVice can:

  • Route referrals to the right specialty
  • Provide advice and guidance back to the GP
  • Return the patient to primary care when appropriate

This reduces unnecessary referrals and speeds up patient care..

Benefits of a Total Triaging Online Consultation Tool

For Practices

  • Reduces admin burden by up to 40%
  • Improves capacity planning and workflow
  • Helps non-GP staff handle appropriate tasks

For Patients

  • Easier access to care, anytime
  • Clearer communication
  • Shorter wait times for answers

Therefore, practices that adopt these tools often see higher satisfaction from both staff and patients. Here is a short case study from the College Green Medical Practice.

v-Consult online total triaging case study

Why Every GP Practice Needs One

A total triaging online consultation tool is more than just a tech upgrade—it’s a pathway to modern, efficient care. With tools like v-Consult and TriVice, practices can safely manage demand, reduce stress, and focus on patients who truly need medical input. For modern practices, adopting a triaging tool is a step toward better care, improved efficiency, and a more sustainable primary care system.

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Clinical Safety in TriVice
Categories Article, Case Studies, Emergency Care, Primary Care, Secondary Care, TriVice Blog

Understanding Clinical Safety in Digital Health

Introduction: The Importance of Clinical Safety

In healthcare, clinical safety is paramount. Digital health solutions must prioritise patient well-being while enhancing efficiency. TriVice, a digital triage and referral management system, incorporates clinical safety principles to support effective healthcare decision-making. This article explores the significance of clinical safety in digital solutions and how systems like TriVice align with NHS standards.

Understanding Clinical Safety in Digital Health

Defining Clinical Safety

Clinical safety involves the identification, assessment, and mitigation of risks associated with health IT systems. Errors in digital healthcare, such as incorrect referrals or data misinterpretation, can have serious consequences. A structured approach to safety ensures patient trust and system reliability.

Key Aspects of Clinical Safety in Digital Systems

A well-structured Clinical Risk Management System should adhere to established guidelines such as DCB0129 and DCB0160. Key elements include:

  • Hazard identification: Recognising risks in clinical workflows.
  • Risk assessment: Evaluating potential patient safety concerns.
  • Risk mitigation: Implementing strategies to reduce risks.
  • Ongoing monitoring: Updating safety measures based on new data and feedback.

Clinical Risk Management in Digital Health Systems

Identifying and Assessing Risks

Health IT systems must identify potential hazards and assess their impact on patient care. Common risks include misidentification, data accuracy concerns, and referral delays. These risks must be continuously reviewed and addressed.

Compliance with NHS Clinical Safety Standards

To ensure safety and compliance, digital health solutions must align with NHS Digital Clinical Safety Assurance Framework guidelines:

  • Systematic assessment of clinical risks before deployment.
  • Engagement with clinicians and governance teams in safety reviews.
  • Regular updates to align with evolving healthcare safety standards.

Additionally, as per the Review of Digital Clinical Safety Standards DCB0129 and DCB0160, NHS Digital highlights the importance of:

  • Clarifying safety obligations for both suppliers and healthcare organisations.
  • Enhancing interoperability and system integration safety.
  • Incorporating artificial intelligence considerations in clinical risk assessment.
  • Strengthening incident reporting mechanisms to improve patient safety outcomes.

DCB0129 and DCB0160: The Pillars of Clinical Safety

DCB0129, titled “Clinical Risk Management: Its Application in the Manufacture of Health IT Systems”, provides essential guidelines for health IT system developers. It ensures that manufacturers implement clinical risk management processes throughout the system lifecycle, reducing potential risks to patients and clinicians.

On the other hand, DCB0160, “Clinical Risk Management: Its Application in the Deployment and Use of Health IT Systems”, focuses on organisations implementing digital health solutions. It requires healthcare providers to assess and manage clinical risks associated with new technologies, ensuring safe use and minimising unintended harm.

By following these two standards, digital health systems like TriVice align with NHS best practices, ensuring patient safety at both the development and deployment stages.

Features Supporting Clinical Safety in Digital Health Systems

Structured Risk Mitigation

Clinical safety is enhanced when systems incorporate evidence-based risk mitigation strategies. Digital platforms should integrate risk assessment tools and structured pathways to support clinical decision-making.

Secure Data Handling

Patient data must be protected through compliance with data security standards such as ISO27001. Encryption protocols, audit trails, and access control are essential to maintaining data integrity.

Continuous Feedback for System Improvement

Establishing a real-time feedback mechanism between users and developers helps refine clinical safety measures. Regular reviews by clinicians ensure that digital tools remain aligned with best practices.

The Future of Clinical Safety in Digital Health

As healthcare increasingly relies on digital solutions, maintaining robust clinical safety frameworks will be critical. Future advancements may include greater integration of AI for risk prediction, improved interoperability between systems, and enhanced real-time monitoring tools. The NHS’s updated approach to DCB0129 and DCB0160 reinforces the need for ongoing regulatory alignment as technology evolves.

Advancing Clinical Safety in Digital Healthcare

Ensuring clinical safety in digital health requires a proactive approach to risk assessment and compliance. By aligning with regulatory standards and continuously refining safety protocols, digital healthcare systems can support better patient outcomes and improved clinical workflows.

Illustration of surgical hubs as part of NHS modernisation efforts.
Categories Article, Emergency Care, News, Primary Care, Secondary Care, TriVice Blog

The Future of Surgical Hubs and NHS Modernisation – part 4/4

Introduction

In our previous articles, we explored the transformational role of surgical hubs within the NHS. Now, as we conclude this series, we turn our attention to their future and how they integrate with the NHS’s long-term modernisation plans. These hubs promise to reshape healthcare delivery, making it more efficient, equitable, and patient-centered.

The Vision for NHS Surgical Hubs

Nationwide Expansion

The NHS is planning over 50 new surgical hubs across the UK. This initiative aims to reduce waiting times, manage growing demand, and address regional disparities in healthcare access.

Leveraging Advanced Technologies

Cutting-edge tools like artificial intelligence (AI) and predictive analytics are poised to revolutionise how surgical hubs operate. These technologies will streamline scheduling, optimise resource allocation, and improve patient outcomes.

Ensuring Accessibility

Accessibility is a critical focus. Efforts are underway to make surgical hubs more accessible to rural areas and underserved communities. The goal is to ensure equitable care for all, regardless of geographic or socioeconomic barriers.

Overcoming Challenges

Workforce Recruitment

Attracting and retaining skilled professionals is essential to meet the demands of expanded surgical hubs. Investment in training and workforce development will play a key role in ensuring success.

Infrastructure Development

The construction and equipping of state-of-the-art facilities require significant investment. Collaboration with public and private stakeholders is necessary to overcome logistical and financial hurdles.

Equity in Healthcare Delivery

Ensuring every region and demographic has access to high-quality surgical care is a priority. Tailored strategies are required to close gaps in healthcare delivery.

How TriVice Drives Future Success

TriVice is a pioneer in supporting NHS modernisation through innovative solutions:

  • Scalable Systems: TriVice’s adaptable platforms seamlessly integrate with the expanding network of surgical hubs.
  • Predictive Analytics: These tools forecast patient needs, enabling efficient planning and resource allocation.
  • Staff Training Tools: Comprehensive training programs ensure smooth adoption of new systems, boosting productivity and confidence among healthcare staff.

A New Era in NHS Care

Surgical hubs represent a cornerstone of the NHS’s modernisation strategy. By addressing challenges and leveraging advanced solutions like TriVice, the NHS is setting the stage for a new era of healthcare delivery. These hubs promise to enhance efficiency, accessibility, and patient outcomes for decades to come.

What’s Next?

While this concludes our series on surgical hubs, the journey of innovation in healthcare continues. Stay tuned for more insights on NHS modernisation and the future of healthcare technology!

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