v-Consult (Simplified online consultations)

v-Consult is fully integrated with the NHS App, providing patients with seamless access to digital healthcare services.

• Convenient Patient Access: Patients can book appointments, access medical records, and join video consultations directly through the familiar NHS App interface, increasing engagement and reducing friction.
• Secure Authentication: Leverages the NHS App’s robust identity verification system, ensuring patient data security while simplifying the login experience.
• Appointment Management: Enables patients to view, schedule, reschedule or cancel appointments, with automatic synchronization to the clinical system, reducing administrative workload by up to 25%.
• Prescription Requests: Streamlines medication management by allowing patients to request and track prescriptions through the NHS App, with direct integration to v-Consult’s clinical workflows.
• Health Record Access: Patients can securely view their consultation summaries, test results, and care plans, promoting transparency and enabling better self-management of health conditions.

Patients can access v-Consult services through their NHS login credentials or interact as a guest, providing flexible authentication options.

• Secure Identity Verification: NHS Login provides verified digital identity authentication, ensuring secure access to sensitive health information while reducing administrative overhead.
• Streamlined User Experience: Allows patients to use existing NHS credentials across multiple health services, eliminating the need to remember multiple passwords and simplifying the digital healthcare journey.
• Accessibility Options: Guest access capabilities ensure services remain accessible to all patients, including those without NHS login credentials or those receiving one-time care.
• GDPR Compliance: Fully compliant with data protection regulations, ensuring patient information is handled securely throughout the authentication process.

Portal access, multi-channel notifications, self-help resources.

• Patient Portal: Accessible via practice portal and NHS App.
• Notifications: Email, SMS, and NHS App alerts for personalized communication.
• Self-Help Resources: Integrated NHS Health A-to-Z directory and condition-specific advice.

Request submission, automated triage, sign-posting.

• Request Submission: Patients can submit various requests, including consultations, prescriptions, and administrative inquiries.
• Automated Triage: Prioritizes cases based on urgency using predefined clinical algorithms.

GP Autopilot letter coding for System.One and EMIS. The system automates letter coding with high accuracy, including diagrams, procedures, codes, and tasks. Viewers can upload batches of letters, review, and accept them for automatic filing. The system also records body measurements and raises tasks based on letter content. It offers customizable coding options and easy user management through single sign-on. GP Autopilot aims to simplify letter coding and task management for healthcare practices.

Templated or free-text SMS messages to patients or cohort.

Configurable pathways, role-based access control, desktop widget.

• Configurable Workflows: Customizable patient pathways align with individual practice needs.
• Role-Based Access: Granular permission settings for different user roles.

Real-time dashboards, customisable reports, data insights & admin tools.

• Real-Time Dashboards: Provides an overview of consultation metrics like total requests, response times, and patient feedback.
• Customizable Reports: Downloadable insights in CSV, PDF, or image formats, tailored for compliance and performance tracking.

Send your patients self-booking links inviting them to book appointments.

• Patient Self-Booking: Patients can book appointments 24/7 using a unique link sent via text message, improving satisfaction with convenient self-service.
• Batch Self-Book: Invite groups of patients simultaneously to book appointments, streamlining outreach for vaccination campaigns or health checks.
• Reduced Administrative Workload: Decrease phone traffic to reception and lower administrative burden with patient-led scheduling.
• Lower DNA Rates: Improve attendance rates as patients select their preferred appointment times, reducing Did Not Attend instances.

Pre-defined questionnaires to gather structured patient responses that streamline data collection and enhance clinical decision-making.

• Customizable Templates: Create and customise questionnaires for various clinical needs including pre-consultation screening, condition-specific assessments, and post-treatment follow-ups.
• Integrated Patient Experience: Seamlessly deliver questionnaires to patients through text messages or patient portals, with automatic integration of responses into clinical records.
• Clinical Efficiency: Reduce administrative time with automated scoring and flagging of concerning responses, allowing clinicians to focus on interpretation rather than data collection.
• Compliance & Standardisation: Implement validated clinical assessment tools and standardised screening questionnaires to ensure consistent, evidence-based patient evaluation.

Ask for advice & guidance and automated referral to specialists, streamlining the entire consultation-to-referral workflow.

• Streamlined Referral Process: One-click referrals to specialists directly from the consultation interface, eliminating paperwork and reducing administrative overhead by up to 70%.
• Advice & Guidance Integration: Request specialist input without formal referral, enabling quicker clinical decisions and reducing unnecessary referrals through expert pre-assessment guidance.
• Complete Referral Tracking: End-to-end visibility of referral status from submission to appointment confirmation, with automated alerts for both clinicians and patients.
• Reduced Wait Times: Smart routing and digital processing have shown to reduce specialist wait times by up to 40%, improving patient outcomes and satisfaction.

AI powered clinical decision support for delivery of improved care.

• Evidence-Based Recommendations: Delivers contextual, patient-specific guidance based on latest clinical guidelines and research, helping clinicians make informed decisions at the point of care.
• Medication Safety Alerts: Identifies potential drug interactions, allergies, and contraindications in real-time, reducing medication errors by up to 80% and improving patient safety.
• Diagnostic Assistance: Suggests potential diagnoses based on presenting symptoms, patient history, and clinical patterns, helping identify conditions that might otherwise be overlooked.
• Treatment Protocol Guidance: Provides step-by-step clinical pathways for common conditions, ensuring standardized, high-quality care delivery while reducing clinical variation.
• Integration with Clinical Workflows: Seamlessly embeds into existing clinical processes without disrupting clinician workflow, increasing adoption rates and effectiveness.

A minimal, distraction-free toolbar for easy access to interactive tools.

• Instant Access: Quickly launch common tools and features from anywhere in the system without disrupting your workflow or navigating through multiple menus.
• Contextual Awareness: Toolbar intelligently adapts to your current task, offering relevant tools based on the patient record or clinical activity you’re engaged with.
• Customisable Interface: Tailor the toolbar with frequently used functions specific to your clinical role, improving efficiency and reducing time spent on administrative tasks.
• Minimal Footprint: Designed to occupy minimal screen space while remaining accessible, ensuring maximum visibility of patient information and clinical data.

Conduct secure, high-quality video appointments with patients through our integrated telehealth solution, enhancing accessibility while maintaining clinical standards.

• Seamless Integration: Fully embedded within the clinical workflow with appointment scheduling, patient notifications, and clinical record updates.
• Enhanced Accessibility: Removes geographical barriers and improves care access for patients with mobility challenges, reducing missed appointments by up to 30%.
• Clinical Efficiency: Conduct more consultations in less time with streamlined digital workflows and elimination of room preparation between patients.
• Secure Communication: End-to-end encryption and GDPR-compliant platform ensures patient confidentiality and data protection throughout every consultation.
• Multi-participant Support: Include interpreters, caregivers, or specialist colleagues in consultations to improve communication and collaborative care decisions.

Managing patients with upfront symptom knowledge enables healthcare providers to deliver timely and targeted care. By identifying symptoms early, clinicians can prioritise cases, leading to quicker diagnoses and interventions. This proactive approach enhances patient safety, optimises resource allocation, and improves overall outcomes. Additionally, patients benefit from streamlined pathways to appropriate care, fostering a more efficient healthcare experience and higher satisfaction levels.

The system signposts patients to the most appropriate care by evaluating their symptoms and guiding them to relevant healthcare services. This targeted approach ensures patients receive timely interventions, optimising their healthcare experience. By directing individuals to suitable treatment options, such as virtual consultations or specialist referrals, the system enhances patient satisfaction and improves health outcomes while streamlining care pathways for healthcare providers.

The system integrates seamlessly with SystmOne and EMIS software, enabling efficient data exchange and enhancing clinical workflows. This integration allows healthcare providers to access and update patient records in real time, improving communication and coordination of care. By streamlining the process of capturing and sharing information, it enhances patient management and supports informed clinical decision-making, ultimately leading to better healthcare outcomes and more efficient service delivery.

The system reduces inappropriate GP appointments by guiding patients to the most suitable care options based on their symptoms. This targeted approach saves time for both patients and healthcare providers by minimising unnecessary visits. By streamlining the triage process, it enhances efficiency and allows GPs to focus on patients who need immediate attention, ultimately improving overall healthcare delivery and resource management.

The system reduces manual triaging by the admin team through automated assessments that efficiently direct patients to the appropriate care. By streamlining the triage process, it minimises the time spent on administrative tasks, allowing staff to focus on more critical responsibilities. This improvement enhances operational efficiency, reduces the risk of errors, and ensures that patients receive timely and appropriate care, ultimately leading to better healthcare outcomes.

• Patient care based on the appropriate resources available
• Support from our dedicated operations team
• High patient satisfaction rates from anonymous patient surveys
• Integrated with NHS services such as NHS login, NHS App
• Reduced phone call, waiting period and increasing practice efficiency