Dr Andrea Jester, Clinical Lead Hand and Upper Limb Service at Birmingham Women’s and Children’s NHS Foundation Trust, explains how a new AI-powered triage system has delivered time and efficiency savings for health care professionals and patients providing and accessing plastic surgery services –and offers a model for modernised triage across every NHS specialist department.
Birmingham Children’s Hospital (BWC) faced a critical issue with its plastic surgery team spending a significant amount of time on phone-based Advice & Guidance for referrals from other regional hospitals. This not only strained the clinicians but also prompted regulatory concerns from the General Medical Council (GMC). Capri Healthcare partnered with BWC to address this challenge urgently, aiming to improve working conditions and retain staff.